Shipping policy
Thank you for shopping with Nexaro Home. We are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our store.
1. Order Processing Time
All orders are processed within 7 business days after payment confirmation.
Orders may not be processed or shipped on weekends or public holidays. During periods of high demand, processing times may be slightly extended. If there is a significant delay in processing your order, we will notify you via email.
2. Shipping Time
Estimated delivery times depend on your location and shipping method.
Typical delivery timelines are:
· Standard Shipping: 5–10 business days
· Remote locations: Delivery times may take slightly longer
Please note that delivery times are estimates and may vary due to shipping carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and shipping method selected.
Occasionally, Nexaro Home may offer free shipping promotions, which will be clearly mentioned on the website during promotional periods.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your delivery.
Please allow 24–48 hours for tracking information to update after the shipment is dispatched.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details when placing an order.
If incorrect or incomplete shipping information is provided, delivery delays may occur. Nexaro Home is not responsible for orders delivered to an incorrect address provided by the customer.
6. Delayed or Lost Shipments
While we work with reliable shipping partners, delivery delays may occasionally occur due to factors beyond our control.
If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in tracking your shipment.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. Our team will review the issue and arrange a suitable solution.
8. International Shipping
Currently, shipping availability may vary depending on location. Shipping costs, customs duties, or import taxes (if applicable) are the responsibility of the customer.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@nexarohome.in
At Nexaro Home, our goal is to ensure your shopping experience is smooth and enjoyable. We appreciate your trust and look forward to delivering smart and innovative home solutions right to your doorstep.