Refund policy

At Nexaro Home, customer satisfaction is important to us. We want you to enjoy the smart home products and lifestyle tools you purchase from our store. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The product must be unused and in its original condition.
The item must be returned with all original packaging, accessories, and documentation.
The return request must be submitted within the allowed return window.
Proof of purchase (such as an order confirmation or receipt) must be provided.

Products that do not meet these conditions may not be eligible for a return.

2. Return Window

Customers may request a return within 7 days of receiving the product.
Return requests made after this period may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

Products that have been used, damaged, or altered after delivery
Items returned without original packaging or accessories
Products damaged due to improper use or handling
Clearance or final sale items (if applicable)

4. Return Process

To initiate a return, please follow these steps:

Contact our support team at support@nexarohome.in.
Provide your order number and reason for the return.
Our support team will review your request and provide return instructions.
Once approved, ship the item back according to the instructions provided.

Please ensure the product is securely packaged to prevent damage during return shipping.

5. Refund Process

After we receive the returned item, our team will inspect it to ensure it meets the return eligibility requirements.
If the return is approved, the refund process will begin.

6. Refund Method

Approved refunds will be issued to the original payment method used during purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Include the following details in your email:

Order number
Description of the issue
Photos of the damaged or incorrect item

Our team will review the issue and arrange a replacement or refund where applicable.

8. Shipping Costs for Returns

Customers are generally responsible for return shipping costs.
If the return is due to a defective, damaged, or incorrect item, Nexaro Home will cover the return shipping costs or provide a replacement.

Shipping fees paid during the original purchase are non-refundable, unless the return is due to our error.